Support
When you choose a digital partner, you want to know that your investment is supported beyond go-live. Coffey's best practice is to provide you more than just a ticketing system. We are available to talk to when you need us.
Our goal is to make it easy for you to connect with us and provide you quality support as soon as possible.
Working with Coffey
As our partner, you have a dedicated account manager who is your voice within Coffey. They are available to you via phone or email and provide expertise and consultation at no additional charge.
As your partner, we work in collaboration with you and your team. We'll walk you through each step of your project, advising you on which pitfalls to avoid, which stakeholders to involve and when to involve them. We do the heavy lifting so that you can focus on your day-to-day work.
Coffey Communications is quick and efficient and able to accommodate all requests we have. I love that I can chat with tech support as I'm working within the CMS and get questions answered immediately.
—SoutheastHEALTH
CMS Support
Within our content management system, Site Assist, we have a series of training videos that explain how our tools work. There’s also an online chat feature at the back end of Site Assist that you can use to communicate with our support team in real time during working hours. After hours, it will send an email so that your request is noted for the next business day.
Our content management system allows you to work on your website yourself but we also know that sometimes you don't have the time or resources to make the changes you need. Coffey offers flexible support and can do as much or as little of it as you would like.
