Working with Coffey
The Coffey difference
Imagine partnering with a healthcare marketing agency that prioritizes your specific goals and needs. We hear from prospects in the market that service is one of the key areas where they have felt let down by a vendor in the past—promises made and not kept or a lack of responsiveness to requests.
The Coffey team is both highly responsive and also takes the initiative to anticipate your needs. You can expect a seamless and productive collaboration on every project we partner with you on.
'The entire process was smooth, and their team made everything incredibly easy.'
Working with Coffey Communications to redesign our hospital website has been a fantastic experience. The entire process was smooth, and their team made everything incredibly easy. The new website looks great, and the back end is user-friendly, making updates a breeze. Their customer service is outstanding—everyone I’ve spoken with has been kind, knowledgeable, and quick to help with any questions. I highly recommend Coffey Communications to anyone looking for a professional, seamless website redesign!
Megan Hudson, Palo Pinto General Hospital
'I couldn't be more impressed'
Coffey Communications has been our Print Publication vendor for several years. We absolutely love their work, so they made the shortlist during our website re-design vendor selection process and were eventually chosen as our new vendor to re-design our website and team member portal. From the very beginning stages of planning, throughout implementation and launch, they were professional, creative, reliable, available, and absolutely fantastic to work with.
I've spearheaded two full website/team member portal redesigns in my career with the Health System and countless technology implementations, and by far, this redesign with Coffey Communications was the smoothest and most efficient major project working with a vendor that I've ever experienced. We were given a very strict timeline per our leadership team to complete the project in six months, and Coffey Communications delivered. I was consistently impressed through every stage of the process: they were organized while planning, thorough in their content and analytics audits, thoughtful in their designs, and knowledgeable in their copywriting and SEO.
I couldn't have been more pleased with their attention to detail, drive, focus, and commitment to making this project a success. The only hiccup (minor) in the entire project was working with our Information Systems (IS) department. Coffey performed an integration with our Active Directory for the team member portal logins, a connection that we never had before. As launch day approached, additional coding was needed to secure the connection (a requirement given to Coffey by our IS team) and it required an extra day of work before launch. Literally, one day. I've participated in projects where hiccups in coding delayed projects for months, but Coffey's open communication and assurances were backed up by skillful action.
I couldn't be more impressed. Their CMS is user-friendly. Their support team is fast and reliable. And their dedication to ADA compliance is impressive. I'm thrilled to continue our relationship with them in both the print publication and the website, and my entire team looks forward to many more years of enjoying their stellar service.
Melody Bradley, Southeast Georgia Health System
'The team listens and responds to our needs'
Cape Regional Health System has been a web client of Coffey Communications for nearly 10 years. Recently we did a complete redesign of our website and from start to finish the process was seamless. The team at Coffey listens and responds to our needs and unique requirements with professionalism and efficiency. Honestly nothing seems to difficult, hard or out of reach of this team.
Susan Staeger, Cape Regional Health System
'Our relationship has been easy, friendly and even fun!'
We have been with Coffey Communication since 2015. We did our initial design then and a redesign in 2018. Coffey Communications have been amazing and very professional. They have taught human resources and myself to manage our website to make our own changes with ease and confidence. Our relationship has been easy, friendly and even fun! I would recommend Coffey Communications to anyone and have!
Susan Scheib, Columbia Basin Hospital
'Follow-up is consistent and timely'
Coffey Communications has provided excellent support and service for our hospital's Internet website and community newsletter. Their follow-up is consistent and timely. Their CMS includes real-time chat support to help us address any issues that come up as we're refreshing content or making other changes. Their pricing is fair and they earn it by helping us create great, award-winning communications. They have also been flexible in helping us contend with unpredictable changes in our work priorities due to the pandemic's impact on healthcare facilities in terms of patient load, regulatory requirements and communications.
Scott Nariyoshi, Dameron Hospital
'Our new site is beautiful and easy to navigate'
Our hospital and associated clinics/specialty departments (13 total, two new clinics coming soon) recently went through a rebrand, and we needed a new website. Although our prior site was only three years old, it looked dated and had multiple functionality issues, so we felt the need to work with a new company. I came across other health care websites that Coffey Communications had done, and after our first meeting with them, knew I wanted to work with them on this project. Their experience, level of expertise, and professionalism surpassed even what I already knew would be a good experience working with them. As someone who's managed multiple rebrands for large companies, I've managed numerous website projects from start to finish. I appreciate an uber-organized project and process and Coffey Communications was on top of everything. From every interaction to the FlowMapp platform to upload our content for them, was so impressive. Our new site is beautiful, easy to navigate, I've had multiple compliments from patients and staff. I wouldn't hesitate to work with Coffey Communications for future projects.
Christina Voyles, Bitterroot Health
'To say the process was seamless is a disservice to the term'
We have just finished producing a new website with Coffey. To say the process was seamless is a disservice to the term. We collaborated with the most amazingly professional team with which I have ever worked. We stayed on schedule, they listened to our needs and the final product is a beautiful representation of our organization. Four days in and I continue to receive many calls complimenting the upgraded site. Thank you!
Nancee Long, Columbia Memorial Hospital
'Quick and efficient and able to accommodate our requests'
Coffey Communications has been great to work with. They made the transition from our previous web vendor to them extremely easy. They are quick and efficient and able to accommodate all requests we have. I love that I can chat with tech support as I'm working within in the CMS and get questions answered immediately. Everyone Coffey staff member we have come in contact with has been very professional, but also very friendly. I love working with them!
Jessica King, SoutheastHEALTH
'Responsive, proactive and collaborative'
We partnered with Coffey Communications on both the content creation for our website, as well as the redesign of the site itself at the launch of a new health system brand. Coffey did a great job for us, and continues to provide key advice and assistance on daily and weekly projects. As a team they are responsive, proactive and collaborative, working closely with us on projects ranging from content optimization, reporting on how our site is performing in search specific to services and locations, and adding landing pages and sub-sites as requested. We are pleased with our ability to make changes in the CMS on our own, but also rely on the Coffey team to turn around edits and changes quickly, which they do. We can count on them to support our marketing team as we report on the website’s success internally, too. I highly recommend working with Coffey Communications.
Steve Miller, Emanate Health
'We would highly recommend Coffey!'
Coffey Communications has been our partner for over 5 years now. We have a great working relationship with them, and they are always available, knowledgeable and helpful. They have assisted us in bringing our website to the next level, and we would highly recommend them!
Dana McCoy, CGH Medical Center